Last Updated: November 13, 2023
Konstantinos Charalampopoulos private company (“us”, “we”, or “our”) operates the https://luminousquest.com website (“the Service”), is located at 14, Prompona, Athens, Greece, VAT number 139462759, Tax Office ID’ Athens, registration number 397202, phone number +306939079221.
Website: https://luminousquest.com
Email: info@luminousquest.com
This Privacy Policy (hereinafter referred to as the “Policy”) has been established by us in order to inform you about our Company’s policy regarding your personal data and the information you provide and collect to us. At the Company we fully respect our customers and the protection of their privacy is our priority and we are responsible for its protection.
The processing of your personal data is governed by these terms but also by the relevant provisions of the Greek and Community legal framework for data protection, including the General Data Protection Regulation (2016/679).
Aiming to ensure the maximum protection of our customers’ personal data, we consider it our duty to inform you about both our practices and the options as well as the rights you have regarding the collection and processing of your personal data so that you can to exercise your legal rights. We explain to you how we collect, process and / or use the data we receive through our Website and the emails we send which are related to this Policy, as applicable. This Policy also describes your options for using, accessing, transferring, correcting and deleting your personal data.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
This Data Protection Policy is an integral part of and incorporated into the Terms of Use of our Website, available here.
We advise you to check the Privacy Policy regularly to be informed of any changes. In case of significant modifications, we will take care of the publication of a relevant notice to the visitors of our Website.
Information Collection and Usage
We collect several types of information for various purposes to provide and improve our Service to you.
In order to provide our services to you in the best possible way and in order to fulfill our contractual obligations, it is essential that we be able to collect and use the data described in this Policy.
Types of data collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).
Personally identifiable information may include, but is not limited to:
- First name
- Last name
- Date of birth
- Email address
- Address, Postal code, City, Country
- Cookies and Usage Data
By registering you declare that you know and give your consent that during the provision of our services, during the private sessions that you will attend, you have your camera open for the consultant to see you, you have your microphones open so that you can speak and you have open your speakers so you can listen to the consultant without any recording.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data [Data we collect by automated means]
We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
This information is collected using Cookies and other similar tracking technologies.
Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. Our company does not store any credit card information in its systems, other than the last 4 digits of the card number, so that it can be identified if needed.
Cookies Data
What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
In general, cookies can be used for very different purposes, such as to memorize your preferences, to help improve your website navigation and to try to ensure that the ads or offers you see on the internet are of interest to you. The “cookies” used by our website are described below.
Our “cookies” do not cause damage to the computers or mobile devices of users, nor to the files stored on them. In case you wish to prevent the installation of new cookies or delete existing ones, follow the procedure described in detail below.
What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
Cookie types
Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. They do not collect or store any personal information
Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes. We ask your permission to place Marketing/Tracking cookies.
Placed cookies
Google Analytics
Purpose: Statistics, Marketing/Tracking
Usage: We use Google Analytics for website statistics.
Sharing data: For more information, please read the Google Analytics Privacy Statement.
| Name | Retention | Function |
| _ga | 2 years | Store and count pageviews |
| _gid | 1 day | Store and count pageviews |
| _gat_gtag_UA_*_1 | 1 hour | Store and track conversions |
Complianz
Purpose: Functional
Usage: We use Complianz plugin for cookie consent management.
Sharing data: For more information, please read the Complianz Privacy Statement.
| Name | Retention | Function |
| cmplz_policy_id | 365 days | Store accepted cookie policy ID |
| cmplz_functional | 365 days | Store cookie consent preferences |
| cmplz_statistics-anonymous | 365 days | Store cookie consent preferences |
| cmplz_marketing | 365 days | Store cookie consent preferences |
| cmplz_statistics | 365 days | Store cookie consent preferences |
| cmplz_consent_status | 365 days | Store cookie consent preferences |
| cmplz_preferences | 365 days | Store cookie consent preferences |
| cmplz_choice | 365 days | Store cookie consent preferences |
Calendly
Purpose: Functional
Usage: We use Calendly for session scheduling platform.
Sharing data: For more information, please read the Calendly Privacy Statement.
| Name | Retention | Function |
| _calendly_session | session | Store user preferences. |
Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser. Also, you can modify/disable the use of cookies by selecting “Manage your cookie preferences” button on the bottom of the website. Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
This Cookies Policy is subject to change at any time. For this reason, we consider it appropriate to refer to this Policy regularly.
Legal basis for processing personal data under the General Data Protection Regulation (GDPR).
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy and Cookie Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so.
- To issue and send you the purchase invoice.
- The processing is in our legitimate interests and it’s not overridden by your rights.
- To comply with the law.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy and Cookie Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookie Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Transfer of Business/Restructuring
We reserve the right to transfer or otherwise process (or get processed by third parties) your personal data if we sell or transfer all or part of our business or assets (including in the event of a restructuring, dissolution, or liquidation). To this end, the recipients of your personal data (e.g. our partner(s), a potential buyer) shall be entitled to further process your personal data within the previous purposes, in particular, the purposes set forth in this Privacy Policy.
Disclosure of Data
Disclosure for law enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of us.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our company implements appropriate technical and organizational measures, security policies, training of its staff, in order to securely process personal data and prevent accidental loss or destruction and unauthorized and / or illegal access to them, use, modify or disclose .
Encryption software is used to protect the data circulated through the Website. The decryption of your data is extremely powerful and is considered practically inviolable.
The security of your personal data and transactions with our customers is a high priority for us. Therefore, we protect your data, which is stored with us through technical and organizational measures to effectively prevent loss or misuse by third parties. To protect your personal data, the data is transmitted in encrypted form. We use, for example, SSL (Secure Socket Layer) technology to protect communication through your web browser. This is recognizable by the padlock displayed by your browser in the event of an SSL connection. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication.
CONFIDENTIAL security
To ensure the confidentiality of data transfer, we use the encryption protocol TLS 1.3, X25519, and AES_128_GCM.
“DO NOT TRACK” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
INTELLECTUAL PROPERTY RIGHTS
All content on this website, including text, graphics, images, photographs, drawings, video, audio, etc. is the intellectual property of the company and is protected as such by applicable national, Community and international law. The content of the website is available to the visitor / user / customer for personal use and is subject to change without notice at the discretion of the company. For any other use by a visitor / user requires the prior written permission of the company.
It is strictly forbidden to any visitor / user / customer of the website to trade, copy, reproduce, retransmit in any way the content of the website, in violation of these terms.
For any question or inquiry regarding the reproduction rights of any part of the content of this website, as well as for applications for permission to reproduce content, the visitor / user can contact us at Email: info@luminousquest.com
The Website may, inter alia, provide a hyperlink to third party websites, who have full control over the content they post on them and therefore have full responsibility for the security, legality and validity of their websites. content and their services.
The products, services and content of third parties that may appear on the pages of the website, are the intellectual and industrial property of third parties, who are responsible for restoring any claim from any infringement of other persons’ rights, such as indicative intellectual and industrial property rights, etc., explicitly excluding any liability of the company for the content or security of these websites.
Your data protection rights under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. You have the right to have your information accessed, updated, or deleted.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
If you have any request or question regarding this policy or you wish to exercise any of the above rights you may email us or write a request to the following contact details:
Konstantinos Charalampopoulos private company
VAT number 139462759, Tax Office ID’ Athens, registration number 397202, phone number+306939079221.
Prompona 14, Athens, Greece
Website: https://luminousquest.com
Email: info@luminousquest.com
If you believe that your data protection rights have been violated, you can appeal to the Personal Data Protection Authority (www.dpa.gr)
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the GoogleAnalytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
You can also disable the Google Analytics cookies by selecting “Manage your cookie preferences” button on the footer of the website and disabling the “Statistics and Marketing” cookies.
For more information on the privacy practices of Google, please visit the Google Privacy Terms.
Payments
We may provide paid services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Paypal
For more information on the privacy practices of PayPal, please visit the PayPal Privacy Terms.
Scheduling
We may use third-party Service Providers for session scheduling.
Calendly
Calendly is a web scheduling platform.
For more information on the privacy practices of Calendly, please visit the Calendly Privacy Policy.
Newsletter
We may use third-party Service Providers for Newsletter.
Mailchimp
For more information on the privacy practices of MailChimp, please visit MailChimp Privacy Policy.
Live Chat
We may use third-party Service Providers for Live chat.
Hubspot
For more information on the privacy practices of Hubspot, please visit Hubspot Privacy Policy.
Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies and a link to this Cookie and Privacy Policy. As soon as you click on “Save preferences”, you consent to us using the categories of cookies you selected in the pop-up, as described in this Cookie and Privacy Policy, and agree to our Cookie and Privacy Policy. You can modify/disable the use of cookies by selecting “Manage your cookie preferences” button on the bottom of the website, but please note that our website may no longer work properly.
Manage your consent settings
You have loaded the Cookie and Privacy Policy without javascript support. You can manage your consent by selecting “Manage your cookie preferences” button on the bottom of the website
Changes to this cookie and privacy policy
We may update our Cookie and Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Cookie and Privacy Policy periodically for any changes. Changes to this Cookie and Privacy Policy are effective when they are posted on this page.
Contact details
For questions and/or comments about our Cookie and Privacy Policy, please contact us by email: info@luminousquest.com
Konstantinos Charalampopoulos Private Company
Prompona 14, Athens, Greece
Website: https://luminousquest.com
Email: info@luminousquest.com